What should you check if the customer cannot transform document in DCM?

What should you check if the customer cannot transform document in DCM?
ID: esg44700
SOLUTION

Symptoms

What should you check if the customer cannot transform document in DCM"

Cause

When trying to create a PDF rendition of a document in DCM, you may see an error like the following in the cts log:

"com.documentum.cts.exceptions.internal.CTSServerTaskException: com/documentum/dcm/aspect/IDcmControlledDocAspect

Cause Exception was:

java.lang.NoClassDefFoundError: com/documentum/dcm/aspect/IDcmControlledDocAspect"

Resolution

Make sure you have gone through all the steps for setting up CTS, DTS, ADTS to work with DCM.

First, you need to copy the dcm.jar and dcmsupport.jar file from the DCM machine to the Media Server machine and put them in the following path:

\program files\documentum\shared

You should add the path and filename to the CLASSPATH for both files.

Then, you need to modify the registry to point to the path for those files.

In HKEY_LOCAL_MACHINE\system\currentcontrolset\services\documentumcts\parameters you need to modify the app parameters entry and add the full path to the dcm.jar and dcmsupport.jar files.

For example:

\program files\documentum\shared\dcm.jar;\program files\documentum\shared\dcmsupport.jar

Then you need to edit the startcts.bat file. Edit the file in a text editor. Modify the class.path entry and again add the full path to the dcm.jar and dcmsupport.jar files.

For example:

\program files\documentum\shared\dcm.jar;\program files\documentum\shared\dcmsupport.jar