Wednesday, September 10, 2008

Cannot create/import controlled document with 10022 error.

Cannot create/import controlled document with 10022 error.
ID: esg76557
SOLUTION

ERROR: Failed when creating new controlled document/object. 10022, This is a bug fix in DCM 5.3 SP2
- Trouble shooting steps to resolve 10022, error message
1. Check if custom types to the Acceptable types in the Default Lifecycle, using DAB.
2. Check if data dictionary population is set to true

ture
3. Check if the dcm.jar, dcmSupport.jar are set in the Classpath
4. Check if the Superuser can check in Controlled Document, if so, refer to support note SN: 44709 . This is a bug fix in DCM 5.3 SP2
5. Check if this is migration of configuration, if so check permission sets have been defaulted to what is OOTB, and not as what designed in DCM 5.3 SP1. Change the permission set to point to the custom permission sets
6. you may be hitting this Bug# 108750

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Issue Number: 152099
Severity: 1 - Critical
Status: Fixed
Problem Summary: Author cannot create controlled document unless unprotect the group_name dm_superusers_dynamic. For DCM 5.3 sp4 and D6 content server.
Planned Fix Release:
Patch Available/Release:
Duplicate of: 153105

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The following errors can occur when creating or importing new controlled documents in DCM without using the repository installation owner account:

ERROR: Failed when creating new controlled document/object. 10022

Or

Checkin Controlled Document fails.

More details from error messages or from JMS logs:
..
# [ 2609200048 ] Fri Nov 4 12:11:57 2005 280842 ( 0.000 sec) ( 262 rpc) API> get,s4,sessionconfig,r_user_name

# [ 2609200048 ] Fri Nov 4 12:11:57 2005 280884 ( 0.000 sec) ( 262 rpc) Res: 'dmadmin'

# [ 2609200048 ] Fri Nov 4 12:11:57 2005 281449 ( 0.000 sec) ( 262 rpc) API> attach,s3,090188b380005fcf,460188b380000983,,dcm52

# [ 2609200048 ] Fri Nov 4 12:11:57 2005 281698 ( 0.000 sec) ( 262 rpc) Server RPC: SysObjAttach (090188b380005fcf)

# [ 2609200048 ] Fri Nov 4 12:11:59 2005 710201 ( 2.429 sec) ( 263 rpc) Res: ' '

# [ 2609200048 ] Fri Nov 4 12:11:59 2005 710409 ( 0.000 sec) ( 263 rpc) API> getmessage,s3,3

# [ 2609200048 ] Fri Nov 4 12:11:59 2005 710473 ( 0.000 sec) ( 263 rpc) Server RPC: GET_ERRORS (0000000000000000)

# [ 2609200048 ] Fri Nov 4 12:11:59 2005 711840 ( 0.001 sec) ( 264 rpc) Server RPC: MultiNext (29)

# [ 2609200048 ] Fri Nov 4 12:11:59 2005 713085 ( 0.003 sec) ( 265 rpc) Res: '[DM_POLICY_E_ERROR_1600]error: "The User Actions Proc failed. Details:Error saving the sysobject: [DM_SYSOBJECT_E_LINK_PERMIT2]error: "Linking or unlinking to the folder '/Controlled Docs/In Progress' failed on sysobject '090188b380005fcf'. WRITE permit is required on the folder, when using folder security."

This error occurs when the repository installation owner does not have WRITE permission in the /Controlled Docs/In Progress folder.

To fix this problem, please add repository installation owner(aka dmadmin) into administrator role.

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