Wednesday, September 10, 2008

ERROR: Failed when creating new document/object

Issue:
ERROR: Failed when creating new document/object.
Error copying template while performing new object operation:Cannot make copy of the document 'Blank Word 97 / 2000 Document'

Solution:
check the permissions and give atleast write permissions!
check the permissions in the data directory ie to the specific path

verify the /Templates cabinet, these templates are there and the owner(dmdmin) has delete permissions on these templates

Error seen from DMCL trace:

[DM_CONTENT_E_LOCK_REQUEST]error: "Error requesting file lock on filename (e:\dctm\Dmcl\00013424\testdocbase\dir.lck) in order to lock the Session Temporary Content Directory for use on the first Getfile request. Lock_wait 1. Operating System error was ( errno: 13, message: Permission denied)."; ERRORCODE: 100; NEXT: null:

This error is cause by a permissions issue.

The user creating the lock file does not have permission to the DMCL cache location.

please check permission to the full path listed.

In the error above it would be e:\dctm\Dmcl\00013424\testdocbase\

Your path will differ from the error listed above.

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