Friday, April 24, 2009

DCO Installation - Documentum Lost & Found

Symptoms
Client seeing new folder created in Outlook called "Documentum Lost & Found".

Cause
The folder is created only if an import operation fails. This means that an object you intended to import into a repositiry through DCO failed to import correctly.

Resolution
The way the Lost & Found is used is as follows:

Managing failed move/copy operations:

1. If DCO does not respond properly when you try to drag-and-drop an item from the right pane to your profile, you might see the following error message: Documentum Client for Outlook has found some messages that failed to be imported, and moved them to the "Documentum Lost & Found" folder.
2. The first time such an operation fails, DCO creates a new folder called Documentum Lost and Found in your Outlook Personal Folders. The next time you log in to Outlook (that is, once you exit Outlook and start it up again) items that failed to move or copy appear in the Documentum Lost and Found folder as unread items.
3. In the Documentum Lost and Found folder, you can perform any task normally available to you, such as moving, deleting, forwarding, replying, and so on.
4. DCO never automatically deletes messages in the Documentum Lost and Found folder; they remain there until you perform some action on them

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