DCM Error : Access denied when trying to execute the service script failed to execute

Why do I get error when installing DCM Queue Manager?

Symptoms

While installing DCM Queue Manager you get - Access denied when trying to execute the service script failed to execute: "D:\PROGRA~1\DOCUME~1\DCMQUE~1\smaster\srunner.exe" "D:\PROGRA~1\DOCUME~1\DCMQUE~1\scripts\svcStartMediaServer_NCGMP_QAS.txt" - Access is denied.

Resolution

To install DCM Queue Manager,

1. Disable Antivirus software.
2. Install the application
3. Start the service
4. Enable Antivirus software.

The DCM Queue Manager service is enabled using the srunner.exe utility. This utility allows java programs to be installed as a windows services.
Antivirus application can see this executable as a threat and if so, will deny access to starting the service.

Stopping the antivirus software and installing and starting the service enables the service to be installed and started.