How do I resolve the error, User "User_name" DOES NOT have Super User privileges

When you try to run the DocApp Installer with the ldap authentication, you may receive the error message below:

User "User_name" DOES NOT have Super User privileges.

EXPLANATION OF THE PROBLEM:

When you connect to the Docbase with the ldap authentications, you DO NOT need to specify an OS Domain Name. However, when you connect to the Docbase via DocApp Installer, you DO need to login with the user_name, Password and OS Domain name (even a dummy Domain name will work).


Your login to the Docbase via DocApp Installer with the user_name, Password and OS Domain name successes, but when you run the installer, will be NOT able to install the docapp and receive the error message above even you DO have a Super User privileges.



FIXING THE PROBLEM (ERROR):

1) Login to the Docbase via DA.

2) Select the user try to install the DocApp and go on his Properties.

3) In the attribute "Windows Domain" add the Domain name (or a dummy Domain name).

4) Save and exit.

5) Login and run the DocApp Installer again, it will work.


NOTE: You need to use the SAME Domain name to login to the DocApp Installer as the one you specified in the attribute "Windows Domain".


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Check the user_os_name: this should not be blank. it should be a valid name like 'dmadmin' then this issue will not occur