Sunday, March 23, 2008

Error - Failed to retrieve content from ACS/BOCS server(s)

In 5.3 webtop/da frequently getting the error "Error - Failed to retrieve content from ACS/BOCS server(s). The ACS/BOCS server(s) may be down or your machine may not be able to reach the server(s) due to network connectivity or configuration issues"
If you encounter this, try the below resolution.

Symptoms Error - Failed to retrieve content from ACS/BOCS server(s). The ACS/BOCS server(s) may be down or your machine may not be able to reach the server(s) due to network connectivity or configuration issues

com.documentum.ucf.common.UCFException: All remote hosts failed

Cause
Content transfer is trying to use ACS instead of virtual link.

Resolution
I finally found the failure. In the dmcl_QA that corresponds to the bug.The getservermap api call with the mn_acs_map parameter.The bug # is 129741. I am enclosing the hotfix and am adding it to the case. If you wish, you can disable the ACS instead.

If you are not using ACS (used in Distributed Env) you can disable the ACS feature from your installation.Open the app.xml, on windows it's located under the following directory:C:\Program Files\Apache Software Foundation\Tomcat 5.0\webapps\", change to DO this for all of your wdks.

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